OneRental
FeaturesPricingFAQDocumentation
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FeaturesPricingFAQDocumentation
Sign inGet startedDashboard
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OverviewCreate your accountAdd your first propertyInvite your first tenantA tour of your dashboardFind anything fastWorking in more than one workspace

OneRental help center

Find answers and resources for your OneRental questions.

Getting Started

Set up your workspace, add a property and invite your first tenant.

  • Create your account
  • Add your first property
  • Invite your first tenant

Properties & Units

Add your properties, set up the homes and rooms you rent, and list them for renters.

  • Add a property
  • Manage units
  • Property details and status

Applications

Receive applications from renters, review them and turn the right one into a lease.

  • The applications board
  • Review an application
  • Request the full application

Tenants

Keep your tenants' details, leases and history in one place.

  • The tenant directory
  • Add a tenant
  • The tenant page

Leases

Create, sign and manage every lease, from the first draft to the end of the tenancy.

  • Create a lease
  • The lease agreement
  • Custom addendum

Inspections

Schedule inspections, walk through a home with your phone, and keep a signed record of its condition.

  • Move-in and move-out inspections
  • The inspections queue
  • Schedule an inspection

Money

Record the rent you collect, track what you spend and see how your rentals are doing.

  • Record a payment
  • View payment history
  • Overdue rent and late fees

Maintenance

Track every repair from the first request to the day it's done.

  • How requests work
  • Assign and track requests
  • Requests from tenants

Communication

Message your tenants, reuse templates, and keep your calendar and notes in one place.

  • Message or email a tenant
  • Message templates
  • Message threads and replies

Files

Keep leases, receipts, insurance and other paperwork in one place.

  • The file library
  • Locked files and why

Settings & Account

Set up how your workspace runs and keep your own account safe.

  • Two-factor authentication
  • Manage team members
  • Roles and permissions

Tenant Portal

See your rent, ask for repairs, sign documents and message your landlord.

  • Getting into the portal
  • Your dashboard
  • Your rent and payments

For Renters

For renters: find a place, apply, and keep a rental profile ready to share.

  • Browse listings
  • The map and filters
  • Reading a listing

Common questions

How do I add my first property?

Add the building, then the units or rooms you rent out.

How do I list a unit for rent?

Mark it rent ready and share the listing with renters.

How do I send a lease for signing?

Draft the lease, then send it from its E-signing tab.

How do I record a rent payment?

Log what you received and see what is still owed.

How do I invite a tenant to the portal?

Send an invite so your tenant can pay, message and ask for repairs.

How do I do a move-in inspection?

Schedule it, walk through with your phone and get it signed.

How do I enter past records quietly?

Turn on quiet mode so tenants are not emailed while you catch up.

How do I turn on two-factor sign-in?

Add a second step to your sign-in from your account security.

Contact support

Email our team for help with your account, billing, or any platform issue.

support@onerental.ca

When you contact us

Typical first response within 1 business day.

  • Include your workspace name and the email of the affected user.
  • Share the page URL and timestamp for failed actions.
  • Include screenshots for UI issues when possible.

See also Terms and Privacy policy.