Message threads and replies
Follow a conversation with a tenant and reply to it in one place.
When a tenant writes back, the whole conversation stays together. Open a message in Communications to see the thread.
Go to Communications and click a message. Rows with replies show as "Re:" messages.
The thread shows each message and who sent it. Opening a thread marks the tenant's new messages as read.
Type in the Reply message box and click Send reply.
Tenants read and answer from their portal (here's what they see), and everything stays with the tenant so you can look back over the whole history.
Checking delivery
The top of a message shows the recipient, channel and when it was sent, plus when it was delivered and read if we know.
If an email failed, a red box says This message wasn't delivered with the reason, and the Delivery attempts list shows each try.