Terms of Service
Last updated: June 18, 2026
Service Scope
OneRental provides property management software for landlords, managers, and tenants. Access is granted per account and organization membership.
Customer Responsibilities
You are responsible for account security, data accuracy, lawful use of communications and financial workflows, and ensuring that your workspace activity complies with the rental, privacy, credit reporting, human rights, and housing laws that apply to you.
No Legal Advice
OneRental provides software tools and workflow support. It does not provide legal, tax, accounting, credit, or housing advice. You should consult qualified professionals where your obligations are unclear.
Data and Access
Access is controlled by user role and organization membership. We log security-relevant actions for audit, support, compliance, and abuse-prevention purposes.
Tenant Screening
If you use OneRental to support rental screening, you are responsible for having a lawful purpose, obtaining required consent, reviewing results fairly, and providing any notices, access, or correction rights required by applicable credit reporting, privacy, human rights, and residential tenancy laws.
Retention and Requests
OneRental may retain or delete records according to product settings, legal requirements, security needs, and support requests. We may refuse deletion when records must be kept for an active tenancy, legal obligation, dispute, or fraud-prevention purpose. Deleted records may remain in backup copies until those backups are overwritten through normal rotation.
Support
Support is available through the Support page.