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FeaturesPricingFAQDocumentation
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FeaturesPricingFAQDocumentation
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OverviewHow requests workAssign and track requestsRequests from tenantsCreate a task yourselfProblems in a shared spaceRecord an expense against a job
Maintenance

Problems in a shared space

Report and track repairs for a kitchen, laundry or other area shared by rooms.

In a house rented by the room, the thing that breaks is often shared: the kitchen, the washer, the yard. A request can be about the shared space itself, not just one room.

Shared spaces are set up on the property page. See Rooms and shared spaces.

Report one yourself

Go to Maintenance, click New Task and open Unit or shared space. You'll see a Units group and a Shared spaces group. Pick the space and fill in the rest as usual. See Create a task yourself.

In lists, a space shows with its house, like "Main kitchen, Main house". To see everything about one space, filter the request list by Unit or space.

What tenants see

A tenant in a room sees What is it about on the request form, with My room and the shared spaces linked to their room. They can also see, but not change, requests their housemates have filed on those spaces, marked as filed by another tenant.

Who gets told

When a shared space request changes status, every current tenant of the rooms linked to that space gets their own email. While quiet mode is on, those emails are held back.

How requests work

What happens to a repair request from the moment it arrives to the day you close it.

Requests from tenants

How your tenants report problems from their portal, and what you receive.

On this page

Report one yourselfWhat tenants seeWho gets told